Lukki Close My Account
Lukki Close My Account walks through every option for stepping away from your account, from a quick weekend break to permanent closure. Whichever route you choose, we make it simple. There is no retention call, no upsell, just the action you asked for.
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Take a Short Break
If you just need a few days off, set a time out from inside your account. Pick 24 hours, 7 days or 30 days. The account locks for that period and reopens automatically when the time is up. No paperwork required. Time outs are useful when life gets busy or when you want to step back from a long winning or losing run without making a permanent decision.
Self Exclude for Longer
Self exclusion is the next level up. Lock the account for six months, one year or permanently. The decision is final for the period you choose. We cannot reopen the account on request, which is the whole point of the feature. Self exclusion also removes the account from every marketing list, so no emails or SMS reminders will reach you during the exclusion.
Permanent Account Closure
If you no longer want a Lukki account, request a permanent closure inside the account or by emailing support@lukkii.org. Closures are processed within 24 hours. Any remaining balance is paid to your verified withdrawal method before the account is closed. The closure email confirms the action and includes a final account statement for your records.
What Happens to Your Data
We retain core account data for seven years to meet anti money laundering rules. Marketing data is deleted on closure. You can request a copy of your data before closure if you would like a record. Full detail on data handling is in the Privacy Policy linked in the footer.
Reopening a Closed Account
A self excluded or permanently closed account cannot be reopened with the same details. If you decide later that you want to play again, you can create a fresh account once the exclusion period has ended. Permanent closures cannot be reversed. This is a deliberate safety feature.
Closing for Financial Reasons
If you are closing because of financial pressure, please consider a free conversation with the Gambling Helpline NZ on 0800 654 655. Counsellors can also help with budgeting tools and blocking software for other sites. The Get Help page lists every NZ support service in one place.
Step by Step
Log in, open your account menu, click responsible gaming, then choose time out, self exclusion or permanent closure. Confirm the action. You will receive an email confirming the change immediately. The whole process takes under a minute and there is no retention call or follow up pitch.
Support if You Need It
Our support team is trained to handle closure requests with empathy. There is no quiz to pass and no retention pitch. If you would prefer to email rather than chat, write to support@lukkii.org and the team will reply within 12 hours. Sensitive enquiries can be addressed to the responsible gaming desk on the same email.
Other Player Protection Tools
Closure is one of many tools available to keep play under control. Deposit limits, loss limits, wager limits, session reminders and reality checks are all set in the same responsible gaming page. Combine them with closure or self exclusion for a layered approach that covers both day to day budgeting and longer term breaks.
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