Lukki Terms & Conditions
Lukki Terms & Conditions set out the rules for using lukkii.org and the obligations of both Lukki and our visitors. The summary at the top covers the headline points. The detailed sections below cover the legal detail. By using the site you agree to these terms.
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Eligibility
You must be 20 or older and resident in a country where online casino content is permitted. You confirm you are not on a national self exclusion register and that you are using the site for personal entertainment, not commercial purposes. Lukki reserves the right to request proof of age and address at any point during your account life.
Account Rules
One account per person, per household, per device. Multiple accounts can be closed and balances forfeited. Account credentials are personal and must not be shared. Lukki is not responsible for losses caused by shared credentials. Players are required to keep contact details up to date so that account notifications and withdrawal communications reach the right inbox.
Deposits and Withdrawals
Deposits must come from a payment method in your name. Withdrawals are paid to the same method where possible, in line with anti money laundering rules. Identity verification is required before the first withdrawal. Withdrawal requests are processed within minutes during NZ business hours and same day on weekends for verified accounts. Pending requests can be reversed inside the cashier until they enter processing.
Bonuses
Bonuses are subject to the terms shown on each promo card, including wagering, max bet and time window. Bonus abuse including coordinated multi account play results in forfeit of bonus and any related winnings. The full bonus rulebook is summarised on the Casino Bonuses NZ page and detailed on the Promotions page.
Fair Play
Lukki reserves the right to investigate suspicious activity and to void wagers obtained through error, malfunction, collusion or any breach of these terms. The audit trail covers cashier transactions, game logs and chat history where applicable, and any disputes are reviewed by a dedicated fair play team.
Intellectual Property
All content on lukkii.org is owned by or licensed to Lukki. You may share short quotes with attribution but may not republish full pages or strip out branding. Game art and provider logos remain the property of their respective owners and are used under licence.
Liability
Lukki is not liable for losses caused by your use of the site beyond the amount of any disputed transaction. Nothing in these terms limits liability that cannot be limited under New Zealand law. Force majeure events including outages caused by upstream providers are explicitly excluded from compensation.
Disputes
Contact support@lukkii.org first. If we cannot resolve the dispute within fourteen days you can escalate to the Curaçao Gaming Authority as the licensing body. The contact details are shown on the contact page. Independent dispute resolution services are also available for unresolved complaints.
Responsible Play
All players are encouraged to set deposit, loss and wager limits before starting a session. The full toolkit is documented on the Responsible Gaming page and direct support contacts are listed on Get Help. Lukki reserves the right to apply protective measures including session limits and account closure where there is reasonable concern about player welfare.
Changes
We may update these terms from time to time. Significant changes are flagged by email and via a banner on the site. Continued use after the change indicates acceptance. The version date at the foot of this page records the most recent revision.
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